Data, engagement, and diversity and inclusion are the three pillars of effective customer experience (CX) in government. Each pillar on its own can help improve overall customer experience, but without all three, agencies are left with a void in their CX processes. The last time you went to the DMV, there may have been long lines, confusing or contradictory information online, and maybe even unhelpful staff. The DMV process can and should be i...

Is your mind racing to complete your 100-item to-do list every day, all day? Multi-tasking is often glorified as the signifier of productivity and value in the workplace, including in government agencies. But should it be? Could taking a few minutes each day to be mindful about the way you work actually make you more productive and efficient? Join GovLoop and NextGen online on Tuesday, August 20 at 2-3 p.m. ET/11 a.m.-noon PT to learn how inco...

Free Online Training | Earn Up to 5 CPE CreditsGovernment CX Virtual Summit: Putting the Citizen FirstWednesday, March 20 | 10am-4:30pm ET/7am-1:30pm PT | #GLTrain In order to understand new technologies, processes and best practices around the citizen experience (CX), you’re invited to participate in GovLoop and Carahsoft’s free Government CX Virtual Summit – Putting the Citizen First on Wednesday, March 20th from 10am-4:3...

While public speaking can be intimidating, it is a skill just like any other that can be practiced and perfected. Learning about best practices can reduce anxiety and make one a more engaging and effective speaker, with the presence to authentically connect with any audience. Join NextGen online on Wednesday, March 13 at 2:00 p.m. ET/11 a.m. PT to hear from experts who can help you transform into a confident and successful public speaker, no m...

By now you have heard a million times that networking is the key to getting ahead in your career. But only three percent of the population LOVES to network, so what are are the other 97 percent of us supposed to do?Join us on Thursday, April 5th, from 5:30-8:00 pm for an interactive, in-person GovUp to learn how everyone from introverts to extroverts can network effectively.Specifically, you will learn: Insider advice on how to find the right...